Friday, May 1, 2009

Wiipairs

So our Wii Balance Board died.

Normally when you power it up and step onto the board, there's a big green blob that shows up on the screen - normally somewhere in the center of the screen depending on your center of balance. Well, the green blob was showing up ALL the way on the RIGHT edge of the screen.

I called Nintendo.

First, I was impressed with how easy it was to get a human being on the phone.

Second, I was impressed that said human being spoke English and was both friendly and competent. She walked me through a simple diagnostic test on the Wii that showed one of the left side sensors in the board had gone bad.

Third, I give Nintendo a thumbs-up for turnaround time. I dropped the broken balance board off at the postal annex last Friday afternoon. Today, exactly one week later, we received a new-in-the-box replacement balance board with a note saying they confirmed my board was broken.

Overall, I give gave Nintendo Customer Service 4 1 out of 5 stars.
Pretty good, but they didn't go the extra mile, and they didn't honor the warranty on the Wii Balance Board. (Text in red updated 5/4/2009, click the link to read the follow-up.)

What do I mean by the extra mile?

The places that I would give 5 stars for going the extra mile (3Com, Garmin, Dish Network) earned it by immediately shipping me a replacement unit (not necessarily brand new - more likely a refurbished unit). It got me back in business sooner, and it made the shipping a lot easier.

Consider:

Option A: Me or my wife having to go to a Mailboxes Etc or UPS or FEDEX store to get the Wii Balance Board packaged up, send it in, wait for Nintendo to receive it, repair or replace it, and ship it back to me.

Option B: Nintendo ships me a replacement unit. I open the box, take out the replacement, put the broken one in the box, slap the prepaid return shipping label that was in the box, and hand it back to the FEDEX delivery guy.

Yyyyyeah... I much prefer Option B.

Thursday, April 30, 2009

A few blog highlights

Alright, which one of my former crew-members put this idea in Jeff Bacon's head?

BT BT

THIS video that June Cleaver posted is pretty cool. If you like Dancing Matt, then you'll probably enjoy this one, too.

BT BT

I've said it before, and I'll say it again. Magazine Man over at Somewhere on the Masthead is my favorite blog author. He is an absolutely masterful writer and story teller.

He has been blogging for several years, and I only discovered him a year or so ago. Every now and then, he will reference a previous post he has written and link back to it, and I'll click and go back and read an older post of his. He recently linked back to a couple of posts talking about how he defeated the competition of other boyfriends and won his wife's heart. For another example of his awesome story-telling ability, check out this post. For the romantics in the audience, you should go read this post on how he revealed to his wife that he liked her more than just as a friend.

Wednesday, April 29, 2009

The dictionary according to BlackBerry

Dear Guy Who Programmed the Dictionary and Auto-replace feature in the BlackBerry,

I'm curious... What planet are you from?

I mean, I appreciate that the BB helps me replace words with typos, and lots of times it gets them right, but where the heck did you learn English? There are some real doozies that seem to happen pretty often though.

For example, if I mistype "haven't," the BlackBerry replaces it with "ha bent." Riiiight, like those are the two words I MEANT to write.

The other one that really throws me is when I mistype "they" and the BlackBerry INSISTS on replacing it with "thry."

Um...

(a) What the HECK is a "thry?" Note there is NO entry in the www.dictionary.com for "thry" so I'm not sure why it's even offered as a suggestion must less automatically replacing it.

(b) How in the WORLD does it come to the conclusion that "thry" (even if it IS a valid word in the dictionary) was more likely the word I wanted than "they"????

A couple of suggestions:
1) Buy an actual English dictionary. It can't possibly be that hard with all the computerized spell-check programs out there.
2) Use some sort of histogram to tell the frequency of words occurring in the English language to figure out which was the more likely word the fumbling typist intended to type.

In case you were wondering: No, my typing speed has NOT improved with time and experience on the new BB storm keyboard. I try to type faster and make mistakes, and the BB tries to help me out by replacing my mistakes with nonsense words like "thry."

Sunday, April 26, 2009

Antietam

So while our wives went off to a women's retreat with church, my friend W and I took our kids up to tour the Antietam Battlefield in Sharpsburg, MD. Overall, the kids did great and we had a really good time.

I used to think Antietam might not be such a great place to take kids, being the bloodiest battlefield and all. However, the National Park Service has really put in a LOT of effort to restore the battlefield to the way it looked in 1862, and they have lots of great ways for kids to learn about the Civil War there.

Last night, I downloaded and printed out the Junior Ranger booklets off the NPS website. They have one for 6 yrs and under, one for 6-8 year olds, and one for 9-12 year olds. Then, in another spot on the website, they have a battlefield scavenger hunt that's sort of an 12+ yr old version of the other booklets.

ES and W's oldest daughter CJ did the battlefield scavenger hunt. YB and his classmate R did the 6 yrs and under one. C did the 9-12 year old version. They all seemed to have fun with it.

The Junior Ranger Booklet

All but the oldest age bracket booklet had this activity where you try to find all these different shapes on the cannon. Even so, ES and CJ helped the younger kids to find the various shapes.

We totally didn't plan this, but had the extremely good fortune to arrive at the visitor's center just in time for a park ranger to give a 30 minute talk about the battle.

It.


Was.


Awesome.


They offer a video in a little movie theater in the visitor's center every 30 minutes, but after having this awesome, interactive talk with the park ranger, we opted to skip the movie. If you have any intention of going to Antietam, then I HIGHLY recommend planning your visit around the Park Ranger's talk.


First, we sat on the grass and he told us a little bit about the events leading up to the battle and the personalities of the generals on both sides.


Next, he explained the significant geographic features of the battle. He grabbed people out of the audience to help him lay down blue ropes for the Potomac River and Antietam Creek. Then he laid out brown ropes for the roads. Then he put out little wooden buildings and bridges for the significant landmarks.

Dunker Church and the Lower Bridge (Burnside Bridge)

Then he grabbed kids out of the audience and placed them like chess pieces on the map. Again, we totally didn't plan this, but as luck would have it, our kids were all spread out along the front row of the audience. In the process of picking out the generals to place on the battlefield, he used 3 out of our 5 kids.

General Thomas "Stonewall" Jackson (ES on the left),
General Robert E. Lee (CJ on the right), and
General McClellan (kid in the black shorts)

General Jones (W's youngest son R)

He talked about where each general was and what his perspective of the battlefield was, and he moved them around the map to show the sequence of events on the battlefield. It was really cool.


After that, they had a Civil War reenactor dressed up in his Union soldier uniform and a park ranger talk to us about what life was like in the Army during the Civil War, what were the components of his uniform, what did he carry in his bag, and then walked through what it took to load and shoot his rifle.

They also did a cannon demonstration, but we didn't realize that was coming and had gone inside to use the restrooms and drinking fountains.

We did the driving tour of the battlefield after that and stopped several places to walk around and look up answers for the kids' scavenger hunt sheets.


For example, there are six cannons like these with their muzzles embedded in a brick and cement base. They mark the locations where six generals were mortally wounded on the Antietam battlefield. All but one of them are fairly easy to spot along the driving tour route.


Luckily, there's an explanation and a map of where all six are located at the one in the West Woods.

There are two podcasts you can download and use as your virtual tour guide. We spent longer at the visitor's center than we thought we would, so we skipped the first hike & podcast at the cornfield and headed down to the Burnside Bridge to do that 1.3 mile walk.

Blunoz Self Portrait at the Lower Bridge
(called the Burnside Bridge after the battle)

In the background of the picture above, you can see the heights above the bridge from where the Confederate soldiers could easily shoot at anybody and anything trying to cross the bridge.

YB examines the bridge from General Burnside's perspective.
The podcast was pretty cool. CJ brought a pair of small speakers that we plugged into my BlackBerry so we could all listen to the tour guide describe where we were and what happened there.

Unfortunately, we only got to listen to the first 3 out of like 7 stops on the podcast. It isn't dividided up into tracks like a CD. You're just supposed to the playback as you walk from one tour stop to the next. Well, as we walked from stop 3 to stop 4, I somehow caused the BlackBerry to jump back to the beginning of the podcast.

Unfortunately, when you try to make one device that replaces several other devices, you tend to lose some of the details in functionality. The BlackBerry music player doesn't have a fast-forward feature, so we couldn't skip through the previous 3 stops we had already listened to. We tried just letting it keep playing through the previous stops while we kept walking, but we finished the walk before the podcast tour guide caught up with us.

Note to self: Next time, take a music / MP3 player that can fast forward.

There isn't much at all in the town of Sharpsburg, but if you take Rt. 65 north out of town heading back up to I-70, there are several chain restaurants and fast food places near I-70. We went through the Wendy's drive through and hit the road headed back to Ashburn.

Overall it was an awesome day out. I wouldn't mind going back to do the other podcast walk at the Cornfield. The kids did a great job with the scavenger hunts and junior park ranger booklets, so we rewarded them with a stop at Maggie Moo's on the way home.

Thursday, April 23, 2009

Workout Tunes

To start off on a positive note, I really like the new radio station they've been playing in the PAC Annex (Pentagon Athletic Center Annex in Crystal City). "Fresh" 94.7 FM reminds me of Mix 98.5 that LW and I used to listen to in Boston in the late 90's. You can listen online, too (just click on the "listen live" button on the webpage linked above). To give me some variety in the office, I have been alternating between KLOVE, WGTS, and Fresh 94.7.

So, you might be asking yourself, "Self, why did he have to listen to the music chosen by the guy working the counter at the gym? What happened to that new superwhamodyne BlackBerry Storm he bought?"

Well, funny you should ask.

It decided it didn't like making sounds. It preferred life as a decidedly MUTE BlackBerry. It wouldn't play music, and it wouldn't even play any sounds when I received an email or a phone call.

I tried calling my cell phone - nada, zip, nothing. Looking at the screen, you can see the call coming in, but not a peep from the speaker.

I tried cycling the power on and off and tested it again. Nope, still nothing.

So tonight after I got the boys in bed, I called Verizon Wireless customer service. After waiting on hold for like fifteen minutes, a very friendly and helpful customer service representative resuscitated my poor BlackBerry.

I feel pretty stupid though.

Anybody else have this problem? Are you ready for instructions how to fix it?

Step 1. Do NOT turn the power off.

Step 2. With the power ON, remove the battery cover.

Step 3. Remember, DON'T turn the power off.

Step 5. With the power ON, remove the battery.
Aside: My wife has been making fun of me because I have to tap my BlackBerry on something hard to get the battery to pop out, and she can just pull hers in and out with ease. So tonight while I was on the phone with the customer service guy and I started tapping my phone on the end table to get the battery out, she said, "Give it to me." I handed it to her... she pulled... she prodded... she shook... and then she started tapping the BlackBerry on the end table to get the battery out. I don't feel so stupid anymore. :-)
Step 6. This is a stealth step. I say that because the Verizon wireless guy won't tell you to do it, but just assumes that you did it, wait a minute or so, and ask if it's done booting up yet. Step 6: Put the battery back in.

Step 7. Wait for what seems like an eternity for the BlackBerry to reboot and do its internal software checks.

Step 8. Rejoice and do a happy dance because your BlackBerry is resurrected and will now ring when there's a phone call, chime when there's an email, and even play music for you at the gym (if you're nice to it).

Funny thing, the Verizon guy on the phone told me that other BlackBerry Storm users have found that periodically removing the battery WHILE THE POWER IS ON and then reinserting the battery will help reduce the frequency of lock-ups. Now why didn't I think of that??? I should remove the battery from my phone more often - as if that's totally normal?

I guess the practical lesson I should learn from this is to remove the battery from my phone as I walk from the bus stop to the PAC Annex so that it will be done booting up and ready to play music for me by the time I am ready to work out.

On a positive note, he said to expect a BlackBerry Storm software upgrade in the next couple of weeks that is supposed to dramatically improve the Storm's performance and stop it from locking up so much.

P.S. There is NO NEED for any comments from you devoted Apple / Mac people in the peanut gallery. I just know I'm gonna take a, "You should've bought an iPhone or an iPod," comment on this post. Thbbbbt! :-P

Wednesday, April 22, 2009

Dear Under Armour...

Another spring, another PRT done.

(PRT = the Navy's Physical Readiness Test we have to take every 6 months. You do as many situps as you can in 2 minutes, then as many pushups as you can in 2 minutes, then go for a 1.5 mile run.)

This was my first PRT since reporting to the Pentagon. We ran it in LBJ Park on the waterfront side of North Parking. It was actually a very nice park setting. There's a quarter mile loop trail in there, so you do six laps to make it the required 1.5 miles.

After the PRT, we went out for the ceremonial gut-bomb burger at Red Robin for dinner tonight.

When we got home tonight, I unpacked my gym bag and tossed my official Navy PT Gear in the laundry. Next will come the ceremonial burial of the official Navy PT Gear in my dresser drawer until the next time I'm required to wear it for the PRT.

The Navy adopted this new official PT uniform about a year ago. I think it looks fine, but it's NOT comfortable. I don't know why Under Armour isn't making any yet. Given the complaints across the blogosphere and in the Navy Times about how people hate the new PT uniform, UA would make a killing if they'd just make a gold shirt and blue shorts with the NAVY logo on each so that it LOOKED just like the official Navy PT gear, but had the comfort of UA gear.

To any UA executives reading my blog:

PLEASE make me some shirts and shorts that look like this. I'll be the first in line to buy some!


In the meantime, I'll go back to wearing my usual workout gear.

Tuesday, April 21, 2009

Reminder: Mass Transit Subsidy Distribution

Heads-up for my friends in the DC Area:

The quarterly mass transit subsidy distribution is TODAY through Friday at the Pentagon.
Effective with the April 2007 distribution, the Pentagon Mass Transit Quarterly distribution will be held in two locations. The locations are as follows. 4th floor at 6.5 corridor and 5th floor at 6.5 corridor. Those with last names beginning in A-L are asked to pick up their benefits on the 4th floor and those with last names beginning in M-Z are asked to pick up their benefits on the 5th floor.

Times are from 0800-1600 today through Thursday, and 0800-1300 on Friday.

For other distribution locations, go to this website.

Don't forget to go pick yours up!