Tuesday, May 18, 2010

Thank You Commuter Connections!

Dear Commuter Connections,

THANK YOU!

I know I had some harsh words for you last time I tried to use your service.  However, after 19 months of commuting to work via bus here in the DC area, I finally had an occasion when I needed to go home in the middle of the day.  As I dialed the phone number for the Guaranteed Ride Home program, I was skeptic about the program actually pulling through for me.  I expected red-tape and excuses why my situation was unique and somehow didn't qualify for the service.

I was wrong. 

Not only was I wrong, I was even impressed by how helpful the operator was.  She asked for my Commuter Connections ID number.  I hadn't the foggiest idea what my ID number was.  She very kindly said that was okay, she would look it up by my name.  I told her my name, and she rattled off the street address of my office building for confirmation. 

Then she said my registration had expired. 

Doh.  (Pregnant pause - waiting for her to tell me I'm out of luck.)

Again, she very kindly said that was okay, she re-registered me on the spot and said a new card would be coming in the mail. 

Ten minutes later, I walked out the front door of my building right as a red-top cab pulled up to the curb.  The fare from Crystal City out to Ashburn was just over $70.  The cab driver just had me sign a slip of paper when he dropped me off at my car, and I was on my way.  

I'm grateful.

Thank you for a hassle-free experience and for getting me a very timely and free ride home.

Sincerely,
Kevin

For those in the DC area:  If you commute to work via public transit in the DC area, then Commuter Connections will pay for your cab fare home up to 4 times per year in the event of family emergencies that require you to go home when buses aren't running.  Don't believe their claim that they will offer you a free ride home in the event of unscheduled overtime, because you have to schedule that in advance (so much for the unscheduled part).  However, in the event you have a family emergency or sickness and you need to get home in the middle of the day, the Guaranteed Ride Home program is there for you.

Oh, and if you already registered for GRH when you first got here to DC over a year ago like me, then you might want to go back and renew your registration.

3 comments:

Tabor said...

Congrats on helping to save the environment!

Brian Miller said...

that is some cool stuff...thanks for popping by today....

Jingle said...

neat!
Happy Friday!