Thursday, February 4, 2010

Thankful Thursday

This morning I'd like to offer up two shout-outs.

1. Pentagon Post Office

I recently visited the post office in the Pentagon for the first time. It's inside the Metro entrance off to the right hand side (in the E ring / back to back with the Hall of Heroes). When I first walked in the door, my heart sank a little because of the number of people in line and the fact that there was only one lady working the counter.

Little did I know... If you look up the word "efficiency" in the dictionary, you will see a picture of Ms. F. C. Manning. Okay, so we've all met some customer service type people who are efficient but generally achieve that efficiency through some level of sacrifice to professionalism, courtesy, or manners. When it came my turn to step up to the counter, I was very pleasantly surprised. Ms. Manning was the epitome of professionalism, courtesy, and good manners in addition to processing your business efficiently and getting you out the door.

Thank you, Ms. Manning. You're awesome!

2. Army and Air Force Exchange Service (AAFES)

I bought a pair of Oakley sunglasses at the Bolling AFB Post Exchange ("PX") back in June. Recently, one of the arms broke off. It's well within the 1-year warranty period. Unfortunately, I never filled out the warranty card and didn't save the receipt. Even though I can find the transaction on my credit card statement and I have the original box with the price sticker on it, Oakley customer service said that wasn't good enough and I needed a receipt from the store. If not, then I'd have to pay $50 for the repair.

I said to myself, "Self, why not try contacting the PX to see if they can get you a copy of the receipt?"

From the AAFES website, I sent an email with details of the date, time, last four digits of my credit card number, and transaction amount from my credit card statement. I didn't really have any expectation they would be able to help me out, but I figured it couldn't hurt to ask.

Low and behold, I got a phone call from Ms. Kathy Williams at AAFES, and within a matter of moments, she emailed me a copy of the receipt. She was extremely kind, courteous, and helpful.

Thank you Ms. Williams!


leahmiller said...

Glad you received great customer service from AAFES! I'm an AAFES representative and just wanted to let you know that we are in the social mediaspere as well. We watch for customers mentioning AAFES to see if there's any way we can help. It's also excellent when problems are already resolved. Please don't hesitate to contact myself or customer service in the future.

Very Respectfully,
Leah Miller

SamanthaSimons said...

I love AAFES! I spend many more dollars at Andersen than Big Navy. Glad to hear you have some positive shout outs!

Keep warm over there!